Once the payment is clear, our warehouse will pack the items for you. The normal handling time is 2-3 business days. If you need an item urgently, please do contact us via eBay message to arrange urgent delivery. We will use ASUPOST or other courier company to deliver our items. Small to medium items can be delivered to a PO box while bulk items can only deliver to a street address.
Singularity Design is an online store with artist designs work piece. If you need any help please contact us via eBay message. Items can be picked up by appointment after purchase on eBay. Please contact via eBay message more details.
We do combine postage for multiple purchases. If you would like to purchase a few items, please do not check out until we send you an invoice with deducted postage. And then you can pay for the invoice we send you. Sometimes the postage will be combined automatically. Please contact if there is any issue with it.
Out of stock issue
Since we have a warehouse, some of the items' quantity may not match the actual stock and we may run out of some stock sometimes. In this case, we will cancel the order and issue a refund, plus we provide 10% off for your next order. If you need to confirm the quantity before you purchase, please contact via eBay message before your commit to buy.
Refund and replacement policy
If an item is arrived broken or missing during transit, please contact us within 24 hours so that we can claim from AUSPOST or other logistics company. If item is claimed after 24 hours, we are not responsible for the damage. In order to get refund, we also require customers to complete a PM26 form at local post office and send us an email with scanned PM26 form if item is broken or missing.